FAQ

Our crystals are clear K9 glass with a design laser-etched into the center via subsurface laser engraving. Take a look at our Engraving Process section for a much more in-depth overview of the process.

When you place your secure order on our site, we send your artwork to our designers to edit the background contents out for clarity. Then, we take the edited file and our designers convert it to a three dimensional scene using the same 3D modeling software that the movies pros use for their Hollywood blockbusters. After that, we will place the three dimensional scene onto our engraving software, load your crystal into the laser engraver, and begin the engraving process, which can take anywhere from 5 to 30 minutes. Once it's done, we will polish any remaining fingerprints off your crystal, pack it into its gift box and send it directly to you! You can find more information on how this bit of magic works at our in-depth Engraving Process section.

Absolutely, for no additional charge! The background of your photo is professionally removed by our designers before converting to 3D, to highlight the most important parts of your photo. If you'd like us to not remove the background, please contact us after placing your order with your order number and request that we leave your background in place.

Our designers are skilled at taking your 2D image and converting what they see into three dimensions using state-of-the-art 3D modeling software. It's very advanced, but it's not magic. We can't render what we don't see – for example, we can't render the back of a head if we're only looking at the front.

Unfortunately, because of the way the Engraving Process works, we aren't able to create engravings in color. With our engraving process, we don't actually print anything or use any ink on your crystal. We create "microfractures" in the crystal with a laser beam that allows us to create images in the glass in shades of white. Trust us, though, you'll love it!

Absolutely, we'll engrave adult content provided the content is legal in the United States. Many couples have wanted their intimate photographs engraved onto a crystal, and we can do that for you, too. Your sensitive photo is kept completely safe within our organization and will not be shared.

Wouldn't that be neat? Unfortunately, though, we cannot offer custom shapes. Our crystals are all pre-shaped and cut by specialized glass manufacturers so that we can focus on engraving and shipping and delivering your order by your guaranteed delivery date, in a padded gift box designed to fit the crystal shape you select. For a list of all of our shapes that we offer, please see our Crystals by Shape section.

May be heavier than you expect! Crystals are solid glass, so they can be a little heavy. Our smallest crystal (Mini Tower) weighs 6.4 ounces and our heaviest crystal (Large Cube) weighs 6 pounds!

Our Build Your Own Crystals selection allows you to customize your crystal by uploading your own photo and have it engraved onto the crystal, with your selected text. These are 3D images that have been converted from a 2D picture. We offer a variety of inspirational events to choose from, such as various occasions and popular holidays. Alternatively, you can navigate right to our Crystals by Shape section to pick a crystal shape and begin building right from there. Our 3D Designs and Motifs are popular fully 3D objects, such as zodiac signs, religious designs, sports and hobbies, that can be accompanied by your own text caption.

Your trust is the most important gift we can give. Therefore, we strive to earn your trust throughout your visit by adhering to 5 basic promises. We explain each commitment in detail on the Trust Pledge on our home page.

While it's not necessary to create an account, you can easily create an account by clicking the "Account" link at the top right of the page and selecting "Create Account." You can also fully check out as a guest throughout the order process, and optionally create an account at the end of the order process!

We can be reached at any time! Please go to our “Contact Us” page to ask us any questions you may have.

Feedback is always welcome, good or bad! Please do not hesitate to get in touch with us at our Contact Us page and let us know what's on your mind.

Absolutely not! It's one of our Trust Promises. Your information is safe with us and we will absolutely not sell your data to third parties or unscrupulous foreign (or non-foreign!) governments.

No! We know you value your time and don't want or need another password to remember. You can purchase anything on our site as a guest, and have the option to create a password to create your account at the end. If you'd rather not, that's great too!

From any page, simply click the Cart icon in the top right of your page to be brought to your shopping cart! You can probably guess that it's the icon that looks like an actual shopping cart from your neighborhood grocery store.

We are proudly based in Tampa, Florida, and engrave and ship right from our little slice of paradise. Because of this, we must charge sales taxes to Florida residents. Residents from any other state do not have to pay sales taxes when ordering from us, at least for now.

We accept all major credit and debit cards during checkout. Additionally, we also support checking out through PayPal. Simply follow the instructions during the checkout process and select PayPal if you choose to use this option. We don't accept checks or IOUs, but I don't think you were planning on paying with them anyway.

Absolutely! And we're not just saying that. Our payment provider "tokenizes" your credit card the moment you enter it, meaning we never even see it. That's right, your credit card on our servers is a bunch of garbled letters called a "token," and the only thing we can do with it is authorize the charge. This is what allows us to be PCI DSS compliant, which is a fancy way of saying that we adhere to the same standards that companies handling credit cards have to abide by. We also use bank-grade encryption of your data, so if you're at a public hotspot, no one will be able to "sniff" your visit to us and farm your data. If you read this paragraph all the way to the end, congratulations! You're probably the first one who did.

You can track your order any time at our Track Your Order page. Additionally, once your order ships, you'll receive an email with your order tracking information. We do have a processing/handling time before shipping while we edit the backgrounds out of your image, convert it to 3D and personally engrave it. We prioritize orders based on the promised delivery dates, so the actual handling time may vary based on your proximity to us - but not to worry, your crystal will arrive by the guaranteed delivery date! You can track your order at any time with the Track Your Order page, the link in your shipment confirmation email, or by logging into your account if you created one and clicking My Orders.

Do you have a large number of crystals you'd like to engrave? Are you a corporate customer looking into producing custom crystals for your office? Please get in touch with us via our Contact Us page and we'd love to talk!

Currently, we deliver to the United States only. We are working with shipping partners to bring our products worldwide, so stay tuned! Perhaps you live in another country and are interested? Please drop us a note on our Contact Us page and we'll investigate what it would take to add your country as an option.

Once you submit your order, we begin working on converting your photo to 3D almost immediately. We unfortunately cannot change the photo you wish to use after 30 minutes. If it has been less than 30 minutes since placing your order, please reach out to us via our Contact Us page.

You can cancel your order within 30 minutes of purchase by contacting us through our Contact Us page or replying to the order confirmation email. Once that time has elapsed, we can cancel your order up to shipping for a $20 processing fee to cover our 3D design costs. After your crystal ships, we can't cancel your order. Your order is always covered by our Satisfaction Guarantee detailed in our Trust Promise.